Shipping & Returns

    • Orders are processed within 1-2 business days.

    • Orders placed during the weekends or public holidays are processed on the next business day.

    • Netherlands: 1-2 business days

    • Belgium & Germany: 2-4 business days

    Please note that delivery times are estimates and may vary during busy periods or due to carrier delays.

  • Shipping costs are calculated during checkout. Free shipping may be offered during promotions or on qualifying orders.

  • Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link.

Last updated: June 2026

Shipping

At Yayoi Label, we carefully prepare every order to ensure your matcha arrives fresh and in perfect condition.

Returns

Because our products are food items, we cannot accept returns of products that have been opened or used.

If your order arrives damaged, defective, or if you received the wrong product, please contact us within 14 days of receiving your order.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

If your claim is approved, we will provide an appropiate solution, such as:

  • A replacement

  • A refund

  • Or another suitable resolution

Refunds are issued to the original payment method.

Contact

If you have any questions about shipping or returns, please contact us via the contact form. We aim to respond within 1-2 business days.